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Privacy Policy.

Last updated: July 22, 2026

Esteban’s Concrete (“Esteban’s Concrete,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit estebansconcrete.com, request an estimate, submit a form, use our website chat, call us, email us, or communicate with us by text message.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Contact Information

For questions, requests, or complaints regarding this Privacy Policy or your personal information, contact:

Esteban’s Concrete
13607 Raytel St
San Antonio, TX 78253
Phone: (210) 410-9792
Email: estebansconcrete@gmail.com

2. Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide, including:

  • Your name
  • Mobile or telephone number
  • Email address
  • Property or project address
  • The concrete service you are interested in
  • Project descriptions, measurements, photos, or other project information
  • Appointment and scheduling preferences
  • Information submitted through website forms, chat messages, emails, calls, or text messages
  • Billing, estimate, contract, invoice, and payment-related information
  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, tags, analytics tools, and similar technologies. This may include:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Approximate geographic location
  • Time zone
  • Pages viewed
  • Links or advertisements clicked
  • Date and time of visits
  • Referring website
  • How you interact with our website, forms, or chat features

Communication Information

When you communicate with us by phone, email, website chat, or SMS, we may collect the content of the communication, the date and time it occurred, your contact information, and records of your communication preferences and consent.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to estimate and service requests
  • Contact you regarding your inquiry
  • Schedule consultations, site visits, and concrete services
  • Prepare and deliver estimates, bids, contracts, and invoices
  • Communicate about appointments, projects, scheduling changes, and service updates
  • Provide customer support
  • Send requested SMS messages, appointment reminders, follow-ups, and project notifications
  • Send marketing or promotional messages only when you have provided the appropriate consent
  • Maintain customer and business records
  • Improve our website, services, advertising, and customer experience
  • Measure website traffic and advertising performance
  • Prevent fraud, spam, abuse, or unauthorized activity
  • Protect our rights, property, customers, and business
  • Comply with applicable legal and regulatory obligations

We do not use your mobile number or SMS consent to send messages outside the purposes for which you provided consent.

4. SMS Messaging and Opt-In Consent

Esteban’s Concrete may offer separate, optional SMS consent choices for:

  • Transactional and customer-care messages, such as estimate follow-ups, appointment reminders, scheduling updates, project updates, and responses to customer questions.
  • Marketing and promotional messages, such as special offers, discounts, service announcements, and other promotional communications.

By checking the applicable consent box and submitting your information, you expressly agree to receive the selected types of text messages from Esteban’s Concrete at the mobile number you provide.

SMS consent is voluntary and is not a condition of purchasing goods or services. You may submit an estimate request or purchase services without consenting to receive marketing text messages.

Message frequency may vary depending on your inquiry, project activity, and communication preferences. Message and data rates may apply.

You may:

After you send STOP, you may receive one final confirmation message. You will no longer receive SMS messages from that messaging program unless you provide consent again.

Carriers are not responsible for delayed or undelivered messages.

5. SMS Privacy and No-Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, trade, transfer, or provide your mobile phone number, SMS opt-in information, or messaging consent to third parties, affiliates, lead generators, or advertising partners for their marketing or promotional purposes.

Mobile information and SMS consent may be provided only to service providers involved in delivering and supporting our messaging program, such as HighLevel, LeadConnector, telecommunications providers, wireless carriers, and other communications vendors. These providers may use the information only as necessary to transmit, manage, support, or troubleshoot the communications you requested.

SMS opt-in information and consent are excluded from all other categories of personal-information sharing described in this Privacy Policy.

6. How We Share Other Personal Information

Outside of the SMS restrictions described above, we may disclose limited personal information to service providers that help us operate our website and business. These providers may include:

  • HighLevel or LeadConnector, which may provide our customer relationship management system, forms, chat features, scheduling tools, and messaging services
  • Google, which may provide website analytics, tag management, advertising, and conversion-measurement services
  • Cloudflare, which may provide website security, hosting, performance, or content-delivery services
  • Website hosting, form-delivery, email, scheduling, payment, invoicing, accounting, and customer-support providers
  • Professional advisers, such as accountants, attorneys, or insurance providers, when reasonably necessary

These providers receive only the information reasonably necessary to perform services for us and are not authorized by us to use it for their own unrelated marketing.

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws, regulations, court orders, subpoenas, or other lawful requests
  • Protect the rights, safety, property, and security of Esteban’s Concrete, our customers, or others
  • Investigate fraud, misuse, security incidents, or violations of our agreements
  • Complete a business transaction, such as a sale, merger, or transfer of business assets, subject to applicable privacy obligations

For clarity, mobile phone numbers, SMS opt-in data, and messaging consent will not be included in disclosures to third parties or affiliates for marketing or promotional purposes.

7. Cookies and Tracking Technologies

Our website and embedded services may use cookies, pixels, tags, scripts, and similar technologies.

A cookie is a small data file stored on your browser or device. Cookies and related technologies may be used to:

  • Make the website function properly
  • Maintain chat or form sessions
  • Remember certain website preferences
  • Protect the website from fraud or malicious activity
  • Understand how visitors use the website
  • Measure website traffic and advertising performance
  • Determine which advertisements or pages lead to estimate requests

These technologies may be provided by services such as Google, HighLevel, LeadConnector, Cloudflare, and our website-hosting providers.

Some cookies are session cookies and expire when you close your browser. Other cookies may remain on your device until they expire or are deleted.

You can block, limit, or delete cookies through your browser settings. Disabling cookies may prevent certain website features, including forms or chat functions, from working properly.

Cookie and advertising information does not change our SMS privacy commitment. We do not provide mobile phone numbers or SMS consent information to advertising platforms for their marketing or promotional purposes.

8. Advertising and Analytics

We may use analytics and advertising-measurement tools to understand:

  • How visitors find our website
  • Which pages visitors use
  • Which advertisements generate calls, forms, or estimate requests
  • How our website and advertising campaigns perform

These tools may collect device, browser, cookie, and website-usage information. Where permitted, they may use this information to provide measurement or advertising services.

This advertising and analytics activity does not include sharing your SMS opt-in data, text-messaging consent, or mobile phone number with third parties or affiliates for marketing or promotional purposes.

You may adjust cookie and advertising preferences through your browser, device, Google account, Facebook account, or applicable industry opt-out tools.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These practices may include:

  • Limiting access to customer information to authorized personnel and service providers
  • Using password-protected business systems
  • Using reputable website, CRM, hosting, and communications providers
  • Using encryption where supported
  • Maintaining website security and fraud-prevention tools
  • Reviewing and updating access when reasonably necessary

No website, communication system, database, or internet transmission can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security, but we take reasonable steps to protect the information entrusted to us.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Respond to your inquiry
  • Provide requested services
  • Maintain estimate, project, warranty, accounting, and business records
  • Document communication and consent preferences
  • Resolve disputes
  • Enforce agreements
  • Comply with legal, tax, insurance, and regulatory obligations

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we maintain about you
  • Request that inaccurate or incomplete information be corrected
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Withdraw consent where processing is based on consent
  • Object to or restrict certain uses of your information
  • Opt out of certain marketing communications
  • Ask questions about how your information is collected or used

To submit a privacy request, contact us at estebansconcrete@gmail.com or (210) 410-9792. We may need to verify your identity before completing certain requests.

You will not be discriminated against for exercising an applicable privacy right.

SMS Rights

You may withdraw your SMS consent at any time by replying STOP to a message. You may also contact us directly to update your telephone number, communication preferences, or consent status.

Email Marketing

You may unsubscribe from promotional emails by using the unsubscribe option included in the email or by contacting us directly. You may still receive non-promotional communications relating to an active estimate, contract, invoice, appointment, or project.

Updating Your Information

You may request that we update or correct your name, phone number, email address, project information, or communication preferences by contacting us.

12. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is currently no consistent industry standard for responding to these signals, our website may not respond to all Do Not Track requests. You may still manage cookies and tracking through your browser and device settings.

13. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe a child has submitted personal information to us, contact us so we can review and, where appropriate, delete the information.

14. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review their privacy policies before providing them with information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update means the revised policy will apply to information collected after the effective date, as permitted by law.

16. Questions or Complaints

For questions, requests, or complaints concerning this Privacy Policy, contact:

Esteban’s Concrete
13607 Raytel St
San Antonio, TX 78253
Phone: (210) 410-9792
Email: estebansconcrete@gmail.com

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